Terms and Conditions

Last Updated: 13 October 2026

All fees stated are in Singapore Dollars.

LEARN Classroom Courses and LEARN Site-Specific Training

Refund Policy

  • Except in the case of compassionate reasons, there will be no refund of course, training session, or lecture fees 7 calendar days prior to the start date.

  • Trainees who fail to show up for the course, training session, or lecture without a valid reason (last-minute jobs are not considered a valid reason) cannot request for a change of dates or course/training session/lecture, and the fee paid shall be forfeited for no-show.

Privacy Policy

  • We are committed to protecting your privacy. We do not sell, rent, share, or disclose your personal data to third parties.

  • Your data is collected and used strictly by us to process your course, training session, or lecture registration, Statement of Attendance, and certification.

  • Additionally, we may use your information to send you marketing and updates about courses, training sessions, or lectures; you may opt out of these marketing communications at any time.

  • By registering for a LEARN, you consent to the use of your likeness in our marketing materials. Should you wish to opt out, please notify STGS staff via training@societyoftouristguides.org.sg.

Cancellation Policy

  • STGS reserves the right to cancel, postpone, or amend the date and time of the course, training session, or lecture delivery for any reason. This includes a course, training session, or lecture not receiving sufficient paid registrations - all courses, training sessions, and lectures require a minimum of 10 confirmed participants to proceed.

Right of Refusal

  • STGS reserves the right to decline any course, training session, or lecture registration at our sole discretion, without the requirement to provide a reason. In the event that a signup is declined, any prepaid course, training session, or lectures fees will be refunded in full.

UTAP Support

  • Please note that the following courses are eligible for UTAP support:

    • LEARN Activity Bucket A - Classroom Courses:

      • All Rise!: Inside the Courtroom

      • From the First Drop: Towards Greater Water Security for Singapore

      • Gen AI for Content & Video Creation - Marketing Your Tours

      • Gen AI for Market Research & Marketing - TA & TG Focus

      • Gen AI in Your Pocket - Mobile AI for Smarter Tourist Guiding

      • Kranji War Cemetery & Memorial - Silent Stones, Powerful Stories

      • Learning to Look I - Visual Analysis (Art) for Tourist Guides

      • Learning to Look II: Inquiry-Based Guiding in Museums and Galleries

      • Street Secrets in Little India

      • Sustainable Tourism - Getting Prepared for the Future of Tourism

      • Talk the Walk - Confident Speaking for Tourist Guides

      • Zoo Declassified

      • 蓝海地标：新加坡离岛、海峡与灯塔的叙事与讲解实务 / Legends of Singapore's Offshore Islands, Straits, and Lighthouses

      • 气候变化对旅游业的影响及应对战略 / Climate Change and the Impact on Tourism

      • 认识新加坡文化奖得主与作品 / Meet Singapore’s Cultural Medallion Recipients and Their Representative Works

      • 新加坡的水源管理及ABC水道特色 / Singapore Waters Management and the features of ABC Waterways

    • LEARN Activity Bucket B - Site-Specific Training:

      • Bai Shi Yin Organisation: Waste Management Workshop

      • Singapore Peranakan Mansion Museum: Deep Dive into the Peranakan World - the Crazy Rich Asians

Professional Development Courses (PDCs): Eligible for SkillsFuture Singapore (SSG) Funding

Overview

  • Singaporeans (not applicable to Permanent Residents) may use SkillsFuture Credits (SFC) (basic tier only) to offset the course fee of an SSG-funded course, after the SSG course fee subsidy has been applied.

  • The $10 course registration fee paid by non-members of STGS is not eligible for SSG-support; nor can it be claimed via SFC.

  • SFC claim submission must be done at least 1 working day prior to the class. It cannot be submitted after the class has already started.

  • Should you wish to use your SFC to offset your course fee, please inform us via finance@societyoftouristguides.org.sg.

Key Requirements and Caveats

  • Trainee must not have attended the same course before, even in a different language.

  • Trainee must achieve at least 75% of the training hours.

  • Trainee must pass the assessment.

  • Trainee must accurately provide all required information.

  • If requested, trainee must provide a copy of their ID to STGS for verification.

  • Trainee must download the SingPass mobile app, as all trainees are required to use the app to take SSG digital attendance during class.

  • In the event of a SingPass login error, trainee must take a screengrab and email it to finance@societyoftouristguides.org.sg, such that we may use it as evidence to submit an appeal to SSG.

  • Barring platform outage, STGS shall update STB TRUST within 5 working days from the day the class completes.

  • The Society of Tourist Guides (Singapore) (STGS) and our trainers reserve the right to request any trainee to leave any class for non-compliance.

  • STGS reserves the right to bill any trainee the full course fee in the event of any false declarations made by the trainee, or non-cooperative/non-compliant behaviour by the trainee, leading to STGS being unable to claim the remaining fee from SSG.

Refund Policy

  • Except in the case of compassionate reasons, there will be no refund of course fees 7 calendar days prior to the course start date.

  • Trainees who fail to show up for the course without a valid reason (last-minute jobs are not considered a valid reason) cannot request for a change of dates or course, and the course fee paid shall be forfeited for no-show.

Privacy Policy

  • Information collected is used to process SSG funding & STB PDC submission only.

  • By registering for a PDC, you consent to the use of your likeness in our marketing materials. Should you wish to opt out, please notify STGS staff via training@societyoftouristguides.org.sg.

Cancellation Policy

  • STGS reserves the right to cancel, postpone, or amend the date and time of the course delivery for any reason.

Reassessment Policy

  • Successful completion of a Professional Development Course (PDC) is contingent upon achieving a grade of "Competent" in the final assessment.

  • Trainees who receive a "Not Yet Competent" grade are eligible for up to two complimentary reassessment attempts.

  • These requests must be submitted and the reassessments completed within 14 calendar days of the course conclusion.

Appeals Policy

  • To file an appeal for your assessment results, please email training@societyoftouristguides.org.sg. Do ensure you provide the following information:

    • Your full name as in your NRIC;

    • Your Tourist Guide badge number;

    • The title of the course you attended;

    • The date of the course you attended;

    • The name of the trainer that conducted the course;

    • The grade you received; and

    • A short write-up (no more than 150 words) of why you feel the assessment score should be revised.

  • All appeals must be filed within 7 calendar days of your final complimentary reassessment.

  • Each appeal submitted shall incur an administrative fee of $20, to be paid to STGS via PayNow. This fee is non-refundable regardless of the outcome of the appeal.

  • The appeals process will take approximately one month from the date your email is sent, or the first working day following the date your email is sent.

  • All appeals shall be formally documented by the Training Executive, and subsequently reviewed by the Training Committee.

  • The decision of the Training Committee on all appeals shall be final and binding.

Support

For feedback (general comments, compliments, complaints), requests (withdrawals, refunds), and appeals (of assessment results), please email training@societyoftouristguides.org.sg. You will receive a response within three working days of contact. We will respond within 3 working days.

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